Privacy Policy 2018-05-31T10:07:48+00:00

Privacy Policy

Who we are

Here at Chatsworth Web Design & Hosting, we take the storage of our client’s personal information very seriously. We only hold relevant client contact data and keep the information safe and secure. When details are no longer required,  we will remove information from our systems.

Our web design and hosting company trades as Chatsworth Web Design & Hosting.

Our website address is: https://webdesign.digital

Our contact numbers are: 0800 7723447 or 0797 793 1486

Company base is 221 Starkholmes Road, Matlock, Derbyshire, DE4 5JE.

Registered Company No is: 10709077

What personal data we collect and why we collect it

Current Client Information

For existing clients, we only hold the following data:

  • Contact details, business address, phone and email
  • Web address
  • Additional domain names

This information is only collected from business owners who have agreed to purchase Chatsworth Web Design services, e.g. web design services, hosting or SEO services.

Why we need this data

We collect this data for on-going invoicing of services such as hosting. We may from time to time contact clients individually about matters regarding their website such as security updates.

We never share or sell our client data to any third parties.

How information is stored

We store your information on our secure servers which are located in the UK.

  • All information between our invoicing system and your email is carried out over a secure SSL connections meaning that no one can intercept any data or access your site.
  • The data is physically secured within the data centres and access is restricted to key maintenance personnel. 

Enquiries from potential new clients

Data is also collected from potential new clients making enquiries to Chatsworth Web Design and Hosting. This data, (email or email generated by completing an enquiry form on our website) is held on a secure SSL server. This data is only held for replying to requests whereupon we ask about your business requirements for your website and general details on what you are trying to achieve with your online presence. This will help us get a good understanding of your requirements and enable us to provide a quote requested.

Any enquiries that do not convert to clients, the data will be deleted from the server.

New clients will be required to ‘consent’ to their business details being held on our invoicing system as described above.

Contact forms

The contact form on our site has a ‘tick box’ for potential clients making an enquiry to consent to our Privacy Policy as details on this page. 

Cookies

What are Cookies?

A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device.  Generally, it contains certain information that is not personally identifiable to you but is used to improve and personalise your web experience. For example, a cookie can include the date and time of visits to the website, the pages viewed, the time spent on the website and the sites visited just before and just after it.

 If you complete a contact form on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again if you send a second form through. These cookies will last for one year.

Analytics

Our website uses Google Analytics and collects the following information:

  • Time of visit, pages visited, and time spent on each page of the webpages
  • Referring site details (the URL of a site that a user came through to arrive our site)
  • Type of web browser used to view our site
  • Type of operating system (OS)
  • Network location and IP address.

We do not collect personal data, e.g. names, contact numbers or addresses through Google Analytics.

Who we share your data with

Chatsworth Web Design does not share or sell personal data with any third parties.

Access to your data

If you have an account with Chatsworth Web Design and Hosting you may request access to your accounting control panel through a secure password. You will not be able to access any other client details, just your own. 

How we protect your data

All procedures are in place to prevent a data breach, but in the event of a breach, we will inform the individuals affected and the ICO.